Our Commitment to Customer Satisfaction
At Kad Design Alterations, we are committed to providing exceptional alteration and custom clothing services. We stand behind our work with a satisfaction guarantee and have established this refund policy to ensure fair and transparent business practices for all our clients.
Satisfaction Guarantee
We guarantee your satisfaction with our workmanship and adherence to agreed-upon specifications. If you are not completely satisfied with our work, we will:
- Make necessary corrections at no additional charge
- Work with you to achieve the desired result
- Provide alternative solutions when appropriate
- Consider refunds in cases where we cannot meet your expectations
Refund Eligibility
Services Eligible for Refunds
Refunds may be considered for the following circumstances:
- Work that significantly deviates from agreed specifications
- Workmanship defects that cannot be corrected
- Services not completed within the agreed timeframe (excluding force majeure)
- Cancellation of services before work begins
- Services that result in damage to the garment due to our negligence
Services Not Eligible for Refunds
Refunds will not be provided for:
- Changes in personal preference after work is completed
- Normal wear and tear of altered garments
- Pre-existing damage to garments not disclosed prior to service
- Fabric reactions (shrinking, bleeding, etc.) beyond our control
- Changes in body measurements after fittings are completed
- Services completed according to specifications but client dissatisfaction with the outcome
- Custom work that has been completed to specifications
Refund Process and Timeline
Requesting a Refund
To request a refund, you must:
- Contact us within 30 days of service completion
- Provide detailed explanation of the issue
- Allow us opportunity to inspect the work and attempt corrections
- Provide original receipt or proof of payment
Refund Review Process
Our refund review process includes:
- Initial Assessment (1-2 business days): Review of your request and scheduling of inspection
- Inspection (3-5 business days): Examination of the work and documentation of issues
- Resolution Attempt (5-10 business days): Opportunity to correct issues if possible
- Final Decision (2-3 business days): Determination of refund eligibility and amount
Types of Refunds
Full Refunds
Full refunds may be issued when:
- Services are cancelled before work begins
- We are unable to complete the service as agreed
- Major workmanship defects cannot be corrected
- Garment damage occurs due to our negligence
Partial Refunds
Partial refunds may be considered when:
- Some aspects of the service meet expectations while others do not
- Minor issues cannot be fully resolved
- Services are partially completed but cannot be finished
- Delays in service completion cause significant inconvenience
No Refund Situations
No refunds will be issued when:
- Work is completed according to specifications
- Client changes preferences after completion
- Issues are due to client-provided incorrect information
- Problems arise from pre-existing garment conditions
Cancellation Policy
Before Work Begins
- Full refund available up to 24 hours before scheduled appointment
- Deposits may be retained for cancellations with less than 24 hours notice
- Custom orders may have different cancellation terms based on materials ordered
After Work Has Started
- Refunds calculated based on work completed
- Materials costs may be non-refundable
- Labor charges for completed work will be retained
Custom Work Cancellations
- Deposits are generally non-refundable for custom projects
- Cancellations after pattern creation may incur additional fees
- Materials purchased specifically for your project are non-refundable
Payment Method and Processing
Refund Methods
Refunds will be issued using the same payment method as the original transaction:
- Credit card refunds: 5-10 business days
- Cash payments: Immediate upon approval
- Check payments: 7-14 business days
Processing Fees
Credit card processing fees may be deducted from refunds in certain circumstances, particularly for cancellations after work has begun.
Special Circumstances
Wedding and Special Event Services
- Rush charges are non-refundable due to prioritization of work
- Last-minute alterations may have different refund terms
- Event date proximity may affect refund availability
Vintage and Delicate Garments
- Additional risk acknowledgment required
- Limited refund availability due to garment fragility
- Client assumes responsibility for fabric reactions
Group Orders
- Individual items within group orders evaluated separately
- Group discounts may affect individual refund amounts
- Coordination fees may be non-refundable
Alternative Resolutions
Before issuing refunds, we may offer:
- Service credit for future alterations
- Complementary additional services
- Partial refund with service credit
- Re-work of the alteration at no charge
- Referral to specialist services for unique requirements
Dispute Resolution
If you disagree with our refund decision:
- Request a review with our senior staff
- Provide additional documentation if available
- Consider mediation for unresolved disputes
- Understand that our final decision is binding under this policy
Exceptions and Special Cases
This policy may not cover all situations. In exceptional circumstances, we reserve the right to:
- Make exceptions to this policy at our discretion
- Offer alternative solutions not outlined in this policy
- Refer complex cases to management for individual review
- Seek legal counsel for unusual circumstances
Contact Information for Refunds
To initiate a refund request or discuss concerns:
- Email: vihaanmoody@kaddesignco.com (Subject: Refund Request)
- Phone: (512) 868-5345
- In-person: Visit our Austin location at 1619 Williams Dr
Documentation Required
For refund requests, please provide:
- Original receipt or payment confirmation
- Detailed description of the issue
- Photos of the completed work (if applicable)
- Any correspondence regarding the service
- Preferred refund method information
Policy Updates
This refund policy may be updated periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any policy changes.
Legal Compliance
This policy complies with applicable Texas state laws and consumer protection regulations. In cases where state law provides greater consumer protections, those provisions will take precedence.
By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy. We encourage you to discuss any concerns about our policy before beginning services.